Policies
Utthiti – Cancellation, Return & Refund Policy
At Utthiti, we want you to be completely satisfied with your purchase. If something isn’t right, don’t worry—we’re here to help!
Return & Replacement – Before Accepting the Product
If you receive a wrong, damaged, or defective product, please inspect the product in front of the delivery agent and let us know immediately if there’s an issue. We will only accept a replacement request if the issue is reported before accepting the goods. If you find any problem, please inform the delivery agent immediately, and we’ll arrange a replacement or refund as soon as possible.
To Return a Product, You’ll Need:
- A valid order number or invoice.
- A proper reason (see below).
You Can Return If:
- You received the wrong product.
- The product is damaged or not working.
- Parts or accessories are missing.
- The item is not as described on our website.
You Cannot Return If:
- You accepted the item and later changed your mind.
- The product was used, damaged by you, or has missing parts.
- The original box or packaging is missing.
Important: Check Before You Accept
Please inspect the product at the time of delivery in front of the delivery agent. Once you accept the product, we will only accept a return if there is a valid issue like damage or defect. No complaints will be entertained after the product has been accepted.
- Partial deliveries are not eligible for return. You must return the whole order if there’s an issue.
If We Cancel Your Order:
In rare cases, a product may be unavailable. If this happens:
- We may cancel your order within 15 working days.
- If you paid in advance, we will process your refund within 10 working days.
- Any cashback used will be adjusted against the refund.
If You Cancel Your Order:
If you decide to cancel after placing the order and have made an online payment, we will deduct the payment gateway fee before processing the refund.
Refunds:
- If we don’t have the product in stock or if there’s an issue with the product and you prefer a refund, we will process it after verifying the issue.
- Refunds will be completed within 10 working days.
Need Help?
Message us on Facebook, Instagram, Whatsapp or call us at: 01335-379266 if you encounter any issues or have questions.Thank you for shopping with Utthiti. We’re always here to make your experience better!